Cancellation & Refund Policy
Last Updated: September 15, 2026
1. Overview of Digital Services
Jnachi provides digital learning assessments, proctored examination attempts, and verified professional digital certificates. Because these services grant instant digital access and evaluation infrastructure, our refund policy is designed to be fair, clear, and transparent.
2. Examination Fee Refunds
Eligible for 100% Refund:
- If you purchased an examination voucher or fee and have not yet started or commenced the exam attempt, you are eligible for a full refund within 7 calendar days of purchase.
- In the rare event of a technical failure originating on our servers (such as an unrecoverable system crash during an ongoing examination where the attempt cannot be restored or re-issued).
- Duplicate transactions or accidental double charges charged by the payment gateway.
Non-Refundable Circumstances:
- Once an examination attempt has been started, completed, and graded by the system.
- If an attempt is disqualified due to severe violations of the Anti-Cheating & Proctoring Policy (e.g., exceeding 3 proctor strikes for unauthorized tab switching).
- Failure to achieve the required 80% passing threshold on an examination. (Candidates are granted subsequent retake attempts according to tier guidelines).
3. Cancellation Policy
Users may cancel their order prior to initiating the examination by sending an email with their registered email address and transaction reference number to jnachiteam@gmail.com.
4. Refund Processing Timeline
Approved refunds will be processed within 2 business days of approval. The refunded amount will be credited back to your original mode of payment (Credit Card, Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days, depending on your bank's settlement schedule.
5. How to Request a Refund
To request a cancellation or refund, please contact our support desk with your details:
Support Email: jnachiteam@gmail.com
Subject Line: Refund Request - [Transaction ID or Registered Email]
Details to Include: Candidate Name, Registered Email, Date of Transaction, and Reason for Request.